Shipping Policy

1. Shipping Destinations We ship worldwide. However, some countries and regions may not be serviceable due to carrier restrictions, import/export regulations, conflict zones, or similar reasons. 2. Shipping Method and Fees (1) The shipping method (international mail, EMS, couriers, etc.) and fees vary depending on the type, weight, and quantity of the product and the destination country/region. (2) Shipping fees shown on product pages and at the time of a purchase request are estimates. The final shipping method and fee are confirmed through consultation in the order chat. (3) We will also discuss combined shipping of multiple items and whether split shipments are available via chat. 3. Payment and Delivery Timing (1) After confirming receipt of the product price and shipping fee, we will arrange shipment for domestic orders within approximately one week. For international orders, shipping and delivery times vary significantly by destination country/region and will be advised individually in the order chat (subject to stock, customs, weather, and other conditions). (2) Once shipped, we will provide the tracking number via the order chat or email. 4. Customs, Duties, and Import Taxes (1) Customs duties, import taxes, customs brokerage fees, and other public charges incurred in the destination country/region are borne by you (DDU: delivered duty unpaid). (2) We may ask you to submit documents or provide additional information required for customs clearance. We are not liable for delays, holds, or confiscations in customs. 5. Failed Delivery or Refusal If an item is returned due to prolonged absence, incorrect address, refusal of delivery, etc., the cost of reshipment and other expenses are borne by you. Refund eligibility and conditions follow the Returns & Cancellation Policy. 6. Damage or Loss (1) If you find damage or soiling, please contact us with photos within 7 days of arrival. We will investigate with the carrier and arrange a replacement or refund. (2) If the investigation confirms an accident in transit, the remedy will be based on the carrier's compensation and our assessment. 7. Packaging We pack items appropriately to prevent damage according to their nature. We may use minimal packaging to reduce environmental impact. 8. Contact For shipping inquiries, please contact us via the order chat or at support@hiyoriinternational.com.