Returns & Cancellation

1. No-Return Clause (Returns for Customer Convenience) Due to the nature and hygiene requirements of our products, we do not accept returns or exchanges for customer convenience (e.g., differing from expectations, differences in size or color impression, ordering mistakes). Please review the product page (size, ingredients, specifications, etc.) carefully before ordering. 2. Cancellation (1) You may cancel at any time before your purchase request is approved (new / confirming / on hold). (2) After approval, cancellation is generally not possible because we begin sourcing and preparing the item. 3. Remedies for Our Fault (Replacement or Refund) In the following cases, please contact us via the order chat or support within 7 days of arrival. After inspecting the item, we will arrange a replacement or refund. Return shipping costs in these cases are borne by us. (1) A product different from your order was delivered (2) The product is damaged, soiled, or defective on arrival (3) The quantity is short (4) Any other cause attributable to us If a replacement is unavailable, we will issue a refund. Please contact us before returning the item; we may not accept returns sent without prior notice. 4. EU and UK Customers (Statutory Right of Withdrawal) (1) If you are a consumer residing in the EU or the UK, you may withdraw from the contract within 14 days of receiving the goods, for any reason (statutory right of withdrawal). To withdraw, please notify us in writing or by email at support@hiyoriinternational.com within 14 days. (2) Return shipping costs are borne by you. Please return the goods unused, unopened, and in the original packaging within 14 days of your notice. (3) The following goods are excluded from withdrawal under statutory exceptions: - Cosmetics and hygiene products after opening, which are not suitable for return for health protection or hygiene reasons - Customized goods made to your specifications and other items excluded by law (4) We will refund the amount paid within 14 days after receiving and inspecting the returned goods. Refunds are made to the original payment method. (5) This section sets out rights granted to you under mandatory consumer protection laws of the EU/UK and does not apply to customers in other countries or regions. 5. Refund Method and Timing (1) Refunds are generally made to the payment method used for the purchase. Depending on your card issuer, it may take several days for the refund to appear. (2) Shipping fees, customs charges, and payment fees are non-refundable unless the issue is attributable to us. 6. Contact For inquiries about returns, cancellations, or refunds, please contact us via the order chat or at support@hiyoriinternational.com.